Research & process

Physicians couldn’t see what was happening with their patients’ implants unless Nevro sent them an update. Competitors already had remote monitoring. The patient app and the Programmer tool also didn’t talk to each other.

I was the only designer. I ran usability studies and sat with physicians while they used the Programmer and the existing app in clinic. The gaps weren’t in a spec: they needed the last session, a trend over time, and a way to jump to the patient who needed a call — during the visit, not after. Tools had to fit the appointment, not invent a new one.

The HCP Portal, patient app, and Programmer had been designed as separate products. I mapped how data had to move between them. Healthcare regs, security, and wireless talk to an implant all shaped what we could actually ship.

Research & process

Physicians couldn’t see what was happening with their patients’ implants unless Nevro sent them an update. Competitors already had remote monitoring. The patient app and the Programmer tool also didn’t talk to each other.

I was the only designer. I ran usability studies and sat with physicians while they used the Programmer and the existing app in clinic. The gaps weren’t in a spec: they needed the last session, a trend over time, and a way to jump to the patient who needed a call — during the visit, not after. Tools had to fit the appointment, not invent a new one.

The HCP Portal, patient app, and Programmer had been designed as separate products. I mapped how data had to move between them. Healthcare regs, security, and wireless talk to an implant all shaped what we could actually ship.

What shipped

Three pieces:

The HCP Portal was the centerpiece — a web dashboard for one patient or a whole panel. I designed visualizations to spot who needed attention, kept urgent data up front, and put history one click in.

The patient app got a real connection to the implant so people could log pain in the moment and their physician could see it without a separate upload.

I designed and coded a design system for mobile, desktop, and email, then handed the base components to engineering so the three surfaces didn’t drift.

The MVP launched in the US. Physicians could finally look at patient data themselves. That’s table stakes in this market; Nevro just didn’t have it yet.

Next project.
Next project.
Arrive Logistics load board

Arrive Logistics

I shadowed carriers on live calls. What they did and what they said didn’t match — the new board followed the workarounds.

UX/UI Design

Next project.
Next project.
Arrive Logistics load board

Arrive Logistics

I shadowed carriers on live calls. What they did and what they said didn’t match — the new board followed the workarounds.

UX/UI Design

View all

View all

Nevro

I was Nevro’s first in-house designer. Physicians couldn’t monitor implant patients unless the company sent an update — competitors already had remote monitoring. I did usability studies and clinic observation, mapped the portal / patient app / Programmer as one system, then designed and built the HCP Portal, the app connection, and a design system. Front-end and the regulatory documentation were part of the job.

Role

UX/UI Design

Role

UX/UI Design

Client

Nevro Corp

Client

Nevro Corp

View all

View all

Nevro

I was Nevro’s first in-house designer. Physicians couldn’t monitor implant patients unless the company sent an update — competitors already had remote monitoring. I did usability studies and clinic observation, mapped the portal / patient app / Programmer as one system, then designed and built the HCP Portal, the app connection, and a design system. Front-end and the regulatory documentation were part of the job.

Role

UX/UI Design

Client

Nevro Corp