We started with a number of user research interviews with the internal stakeholders, which led to a lot of wireframes and user flows. A carriers workflow is pretty extensive and required a number of different screens and switching from 100s of different tabs so it was important that we understood the process to the best of our abilities so that we could make this process easier and more efficient. 

Generally in design we work in a “mobile first” approach but because this functionality was something that was never considered necessary we prioritized desktop designs. We sat in with the carriers and would watch them take calls while taking note of not only the things they called out to us but also on the actions they took. I learned very quickly that sometimes the actions can be more telling then the words they say to us. 

There were a number of different versions before we landed on the "final" iteration and with each came more user research study sessions that gave us valuable information to iterate on.

Solution

Arrives load (dash) board was dated and looked very similar to an excel spreadsheet. This made it much harder for carriers to do their jobs properly as it took time to search for various bits of information.

Overview

The goal of this project was to make the Load Board at arrive one that carriers could better read quickly and understand and to also make a design that was more modern and modular. Because this tool was used by internal employees we were able to conduct numerous user study sessions and iterate more in real time based on their feedback.

Goal