We redesigned Arrive’s load board to streamline the booking process for carriers—transforming it from a cluttered spreadsheet to a clean, mobile-friendly experience. By restructuring the layout, adding modular flyouts, and embedding key actions like booking directly into each row, we helped drivers find and book loads 45% faster. Mobile usage increased by 32%, and internal teams began using our system as a blueprint for other dashboards.

At Qualtrics, I helped modernize key parts of the platform—especially dashboards and the survey builder—by reducing complexity, aligning with the design system, and improving mobile usability. I led end-to-end UX improvements across layout, interaction, and onboarding. The redesign drove a spike in mobile dashboard usage and made the product more intuitive for both new and power users.

At Tripping, I led a full-site redesign with a mobile-first approach, focusing on responsive UX across devices. I worked on integrating personalized search using machine learning, helping users surface more relevant travel listings. Through user testing and iterative design, we refined core flows and removed friction—making the platform feel more intuitive, faster, and tailored to the traveler.